Payments, Refunds & Cancellations
Payments
Online appointments
Payment is required to be pre-paid.
Face-to-face appointments
Payment is processed at the end of your appointment, unless an alternative arrangement has been made with your practitioner.
Cancellations & Rescheduling
Your appointment time is reserved specifically for you. If you need to cancel or reschedule, at least 24 hours’ notice is required.
- Cancellations or rescheduling with less than 24 hours’ notice: A late cancellation fee equivalent to the applicable session fee may apply.
- Failure to attend your appointment without notice: A late cancellation fee equivalent to the applicable session fee may apply.
The cancellation fee may be waived in exceptional circumstances at the practitioner’s discretion.
Appointment reminders are sent by SMS and/or email as a courtesy. Please ensure your contact details are current.
Emergencies
Lume Healing does not provide emergency or crisis services.
If you are experiencing an emergency or are at immediate risk, please call 000, contact Lifeline on 13 11 14, or attend your nearest hospital emergency department.
Product Refunds
Refunds are not available for change of mind on digital or physical product purchases.
If you receive a product that is damaged, incorrect or significantly different from its description, please contact Lume Healing at lumehealing@outlook.com so we can assist.
For non-urgent support, please contact your practitioner to discuss available options.